FAQ

Are All Of Mailbox Solutions' Products On The Website?

Not at this time, but we're working on it! We have more than 3,000 items and variations we sell. If you can’t find what you're looking for send us an email or give us a call.

What Kind Of Mailbox Do I Need?

Typically if you are in a neighborhood and need 4 or fewer mailboxes in one location, our single mailboxes will work best for you. We have adapter plates available that enable up to four individual mailboxes on a single post. If you need more than four mailboxes in one location, you probably want to look at our group mailboxes.

Can Mailbox Solutions Install My Mailbox For Me?

If you live in the Portland Metro Area, we offer installation services. If you're outside of the Portland area, often we can refer you to a contractor that provides mailbox installation in your area.

Where Are The Mailboxes Made?

All of our single mailboxes, posts, and accessories are manufactured in the USA. The products we produce ourselves are built right here in Sherwood, Oregon. The Buy American Act accepts all of the group mailboxes we carry.

What Do I Do If I've Lost My Keys?

If you've lost all of your keys, you'll need a new lock. For the group mailboxes, locks are typically readily available through any locksmith (not a hardware store!), or you can order one through us. The mailboxes manufactured by Mailbox Solutions use a “Euro-Lock,” and you likely won’t be able to find one except through Mailbox Solutions.  We recommend hiring a locksmith to swap out the lock for you.

How Can I Get Additional Keys?

If your mailbox keys say “CompX” or “National” on them, you should be able to have a locksmith duplicate an original key for you. If your key says “Euro Lock” then you will need to purchase the blanks from Mailbox Solutions and take those to a locksmith for duplication from an original Key.

Why Doesn't My Key Work Anymore?

Over time keys and locks tend to pick up dust and lint. This debris often works it’s way into the springs and pins inside the keyway of the lock. The result is a key that struggles sliding into the lock, or a lock that once the key is in, won’t turn, which is a common issue, and luckily it is easy to fix yourself. The lock needs to be flushed out and lubricated using a penetrating oil like Slick 50 1 Lube, WD40 or PB Blaster. Just squirt some of the penetrating oil into the slot of the lock and start working the key in and out while using a clean paper towel to wipe the dirty oil away. WARNING! DO NOT USE A GRAPHITE BASED LUBRICANT!