Refunds and Returns
Mailbox Solutions
Refunds and Returns Policy
At MBXS, we want you to be fully confident in your purchase. We stand behind the quality of our products and aim to ensure every customer is satisfied with their experience. If you need to return or exchange an item, please review our policy below.
Damaged or Defective Items
If your product arrives damaged during shipping, you will need to file a claim directly with UPS. Please retain all original packaging and shipping materials until your claim has been resolved. MBXS is not responsible for damage that occurs during transit.
Change of Mind or Non-Defective Returns
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Returns must be initiated within 30 days of delivery.
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Products must be unused, in original condition, and in original packaging.
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A 10% restocking fee will apply to all non-defective returns.
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Customers are responsible for return shipping costs. MBXS does not provide return shipping labels or prepaid slips.
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To initiate a return, please contact our customer service team for authorization and instructions prior to shipping. Unauthorized returns may not be accepted.
Refunds and Exchanges
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Approved refunds will be issued to the original method of payment once the returned item has been received and inspected.
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Exchanges may be offered as store credit, less the 10% restocking fee.
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Please allow up to 10 business days after receipt of your return for processing.
Non-Returnable Items
Certain items may not be eligible for return due to their nature. Please contact us before placing your order if you have questions about a product’s return eligibility.
Contact Us
If you have questions about a return or wish to begin the process, please contact us at:
Email: danell@mbxs.com
Customer Service Hours: Monday – Thursday, 9:00 AM – 4:00 PM (PST) and Friday, 9:00 AM - 1:00 PM (PST
Address: 13950 SW Galbreath Dr., Suite 216, Sherwood OR 97140